Privacy Policy


The purpose and objective of this policy is to create awareness to all our users on the information collected through this website. Highlighted below are ‘how and why we collect information’, ‘when and how it is used’ and ‘under what circumstances, if any, we disclose it’. This will be updated periodically in order to ensure transparency among all users.

Information Collection and Use

We are committed to respecting each website user’s right to personal privacy. As such, we collect and use information from our website only as stated below.

Privacy Statement

Information will not be collected from our website without the consent of the user. We ensure that this information is not shared with other organisations for commercial purposes in any case.

Additionally, the information collected are used only for the below purposes;

  • To improve the content of our Website.
  • To offer a personalised service to all our users.
  • To provide an update on our products and services through our monthly newsletter, if subscribed.
  • Notifying you of any news updates or emergencies
  • Requesting for feedback about our services

Inquiry Form

Users can inquire or book a holiday by contacting us through our Web Inquiry form. At this point we collect information such as the user’s name and contact information only. However, giving additional information helps provide a more personalised experience on our website, however it is not mandatory.

Feedback Form

We gather our guest’s feedback to improve our services, as such all information shared will be treated in strict confidence and will be used only when it needs to be shared with our partners.

The use of Cookies on our website

We use cookies to understand the users of our website and for the purpose of remarketing. Should you wish to edit your preferences or turn off cookies you may click here (Definition of Cookies).

Links on our Website

Our Website and communications may contain certain links to third party websites which we do have any ownership of, hence we will not be accountable for the respective privacy policies of such associations.   

Data Retention and Security

Time period for which we retain data depends on the data type. Data is not kept on our systems for longer than is needed, and is periodically reviewed and removed.

Notification of Changes

Any change to this policy will be updated on this statement, in order to ensure that all our users are up-to-date.

Conflict Resolution

We are committed to notify the users of any disputes within 72 hours and to resolve such disputes as soon as possible. If problems arise, users may contact us either by email or telephone.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us on the below:



Reservations Hotline: +94 11 231 3131

For all other inquiries: +94 11 470 4600

Mailing Address:

Diethelm Travel Lanka (Pvt) Ltd

Level 6, Hemas House, No 75, Braybrooke Place
Colombo 2
00200 (ZIP Code)
Sri Lanka

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